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Thank You for considering booking a course with JRA Training & Consulting. In order to do so, you must accept the following terms and conditions.

Bookings and Payments

Bookings can be made online, in person, by telephone or by Email.

In the case of those taking part in open programmes, any payment due for a product is due at the time of booking. If payment is not received within 5 days of the booking being made, or 24 hours before the start of the programme – whichever is sooner – we reserve the right to reopen the place.

In the case of on-site, or ‘closed’ causes booked by organisations, at least a third of the due fee must be paid at the time of booking, and the rest should be paid at 1 week before the start of the course.

We will not allow participants to commence training unless full payment has been received.

In exceptional cases, we may wave this requirement for clients who we have a strong relationship with, however in all cases certificates will not be issued until full payment has been received.

Cancellations

If JRA Training take the decision to cancel a course, then all fees paid will be refunded in full. In other cases:

If a place is cancelled in respect of a participant in an open course, we operate different policies depending on how much notice is given prior to the start of the course:

More than 14 days notice of cancellation – 100% refund

Between 14 and 7 days notice of cancellation – 50% refund

Less than 7 days notice of cancellation – no refund

If a booking for an on-site/ ‘closed’ course is cancelled, again, we operate different policies depending on how much notice is given prior to the start of the course:

More than 6 weeks notice of cancellation – 100% refund

Between 6 and 3 weeks notice of cancellation – 50% refund

Less than 3 weeks notice of cancellation – no refund

Changes in booking date:

If an individual asks to change to another course, where the fee is the same of higher, we will accommodate this if we can with the fee paid being transferred, but we reserve the right to charge an additional 25% of the course fee if the change is made less than 7 days before the start of the course and if we feel that we will have trouble filling the place.

If a request is received to change the date or time in respect of a booking for an on-site/ ‘closed’ course, where the fee is the same of higher, we will accommodate this if we can with the fee paid being transferred, but we reserve the right to charge an additional 10% of the original fee if the change is made less than 3 weeks before the start of the course and if we feel that we will have trouble finding work on the original booking date/ time.

In the case of both on-site/ ‘closed’ courses and individuals booking places on open courses, a different cancellation policy then applies to the revised booking, in that if the further booking is cancelled we will refund fees paid at our discretion and reserve the right to give no refund whatsoever.

If an individual does not turn up for an open course without previously telling us, then there will be no refund.

Attendance

In the cases of certificated courses, you must attend the entire course to be awarded the certificate. This complies with HSE/ Ofsted/ Awarding Organisation rules, where applicable.

If you are late for the start of a course, we reserve the right to refuse entry to the course, with no refund given, if we believe that you have missed too much content.

Liability for Course Content – First Aid (including Mental Health First Aid)

In the case of First Aid, we follow the advice of the relevant councils and other experts, which we receive either directly or through Nuco Training and Mental Health First Aid England, in the case of their programmes.

All information given is current to the best of our knowledge, and we work hard to make sure that we stay up to date.

We cannot accept liability however for the misinterpretation or misapplication of advice given. It is highly recommended that First Aiders stick to the training given and seek advice from competent professionals where possible.

Being a First Aider does not make you a paramedic, nurse, doctor, or other healthcare professional. You are simply given a very basic level of training to enable you to respond to minor injuries and to emergencies where nobody more qualified is present.

Being a trained First Aider does not replace advice given by doctors, the need to see doctors for professional medical advice and diagnoses, nor the need to involve emergency services, doctors, or other providers in the case of many situations and conditions.

First Aiders should not be dispensing general medical or psychiatric advice.

Liability for Course Content – Safeguarding

We work hard to ensure that all the advice we give is up to date, but we would remind those working with children or adults at risk, that they (and/ or the organisation they work for) remain responsible for decisions they make and for ensuring that they are complying with the law, and with current guidelines and best practice.

In cases where you suspect that a child or adult is in danger, you are responsible for informing your superiors and/ or relevant authorities.

Liability for Course Content – Body Language and Non-Verbal Communication

While we take care to ensure that we are teaching in accordance with properly researched data, students are reminded that the area of body language and non-verbal communication is one which is not entirely reliable.

You should not make decisions which will have a serious impact on your life or the lives of others solely on the basis of body language and non-verbal cues.

This is a field which gives rough, vague indications and nothing more.

Copyright of Course Materials

All content used in the delivery of our courses is copyrighted, either by ourselves or by a third party such as Nuco Training or MHFA England. No reproduction or personal use is permitted.

Behaviour and Dress

Participants in courses are responsible for ensuring that they are appropriately dressed for courses. Our joining instructions will provide advise in this regard.

All participants in courses are expected to take part in the programme, to respect others, and to behave appropriately.

We reserve the right to remove people from our courses if we believe that their behaviour is falling below appropriate standards. In such cases, no refund will be given.

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